Terms of Service
This Service Policy applies to the Toraliven (hereinafter referred to as “we” or “us”) online store and is intended to explain the basic rules, rights, and obligations involved when you use this website and its related services. Please read this policy carefully before using our services.
1. Introduction and Scope of Application
This Service Policy applies to all online activities conducted through our website, including but not limited to browsing products, placing orders, making payments, arranging delivery, and after-sales services. Our website provides online shopping services only and does not involve any offline sales or face-to-face transactions.
2. User Accounts and Website Responsibilities
When using our website, you are responsible for ensuring that the information you provide is true, accurate, and complete, and for properly safeguarding your account information.
We are responsible for maintaining the normal operation and basic functionality of the website but do not guarantee uninterrupted access in all circumstances.
3. Product Information, Inventory, and Pricing
Product information, inventory status, and pricing displayed on the website are provided for reference prior to placing an order.
Inventory availability may change at any time, and certain items may become unavailable after an order is placed.
The price shown on the checkout page represents the final amount payable before order confirmation.
4. Orders and Payment
An order is considered successfully submitted once payment has been completed and the order enters the processing stage.
Available payment methods are displayed on the checkout page. In cases of payment issues or where additional verification is required, order processing may be delayed accordingly.
5. Shipping Policy
After order confirmation, orders are usually processed and prepared for shipment within 1–3 business days.
Actual delivery times may vary depending on the delivery address and logistics arrangements. For full details regarding delivery coverage, shipping fees, taxes, and estimated delivery timeframes, please refer to our Shipping Policy page.
6. Order Cancellation Policy
You may submit a cancellation request before the order enters the shipping process.
Whether a cancellation request can be accepted depends on the current order status. For detailed information on cancellation conditions, request procedures, and processing time, please refer to our Order Cancellation Policy page.
7. Returns and Exchanges Policy
You may request a return or exchange within the specified period after receiving your item.
Eligibility, processing steps, and related responsibilities will be reviewed based on the specific situation. For full details regarding conditions, procedures, and processing time, please refer to our Returns and Exchanges Policy page.
8. Refund Policy
Where refund conditions are met, refunds will be processed after the relevant procedures are completed.
Refunds will be issued to the original payment card used at checkout (such as Visa or MasterCard).
Depending on the processing efficiency of the card issuer, refunds are typically credited within 1–3 business days. If the refund has not been received after this period, please contact us for assistance.
9. Dispute Resolution and Applicable Principles
We handle service-related matters in accordance with UK requirements and with reference to the fundamental principles of GDPR.
In the event of a dispute, both parties should first seek resolution through mutual communication. We reserve the right to update this Service Policy and will notify you of any changes in an appropriate manner.
10. Privacy and Data Protection
We value the security of your personal information. Details regarding the collection, use, and protection of information can be found on our Privacy Policy page.
11. Intellectual Property
All text, images, page layouts, and other content displayed on the website are protected. Unauthorized use, reproduction, or distribution is not permitted.
12. Limitation of Liability
Within reasonable limits, our responsibility is limited to direct losses arising from the use of our website services.
We are not responsible for indirect losses resulting from service delays or interruptions caused by unforeseeable or uncontrollable circumstances.
13. Changes to the Service Policy
We may update this Service Policy based on operational needs. Any updated content will be published on the website and will take effect from the date of publication.
14. Contact Information
If you have any questions about this Service Policy or our website services, please contact us using the details provided on the website.
Address: 11595 CANDYTUFT CIR, FOUNTAIN VLY, CA 92708, United States
Telephone: +1 (213) 663-8856
Email address: team@toraliven.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Europe/London, GMT/BST)