UK Delivery Available | Orders Are Processed Within 1–3 Working Days
UK Delivery Available | Orders Are Processed Within 1–3 Working Days
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Payment Guide

 

This Credit Card Payment Guide applies to the Toraliven (hereinafter referred to as “we” or “us”) online store and explains the process and key points for completing payments using a credit card on our website.

1. Supported Credit Cards

We accept commonly used credit cards, including but not limited to:

  • Visa

  • MasterCard

The specific card options available are shown on the checkout page.

2. Payment Process

After selecting your items and proceeding to checkout, you may choose credit card payment as your payment method.
Please follow the on-screen instructions to enter your credit card details and confirm the payment. Once payment is completed, your order will enter the processing stage and an order confirmation will be sent to you.

3. Payment Security

Reasonable security measures are applied during the payment process to protect your payment information from unauthorized access or use.
Your credit card details are used solely to complete the transaction and are not used for any other purpose.

4. Payment Failures or Irregularities

If a payment is unsuccessful, duplicated, or requires further verification, order processing may be delayed.
In such cases, we recommend checking your card status or attempting payment again later. If the issue persists, please contact us for assistance.

5. Refund Information

Where refund conditions are met, refunds will returned to the credit card used for the original payment.
The time required for the refund to appear in your account may vary depending on the card issuer.

6. Important Notes

  • Please ensure that all credit card details are entered accurately;

  • Make sure your credit card is enabled for online payments;

  • For security reasons, some transactions may require additional verification.

7. Contact Information

If you experience any issues with credit card payments or have related questions, please contact us:

Address: 11595 CANDYTUFT CIR, FOUNTAIN VLY, CA 92708, United States
Telephone: +1 (213) 663-8856
Email address: team@toraliven.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Europe/London, GMT/BST)