UK Delivery Available | Orders Are Processed Within 1–3 Working Days
UK Delivery Available | Orders Are Processed Within 1–3 Working Days
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Order Cancellation Policy

 

This Order Cancellation Policy applies to the Toraliven (hereinafter referred to as “we” or “us”) online store and explains the conditions and procedures for cancelling an order at different stages of processing.

1. Scope of Order Cancellation

Orders successfully placed and paid for through our website may be eligible for cancellation under the conditions described in this policy. All cancellation requests are handled online, as our services are provided exclusively through the website.

2. When an Order Can Be Cancelled

You may submit a cancellation request before the order enters the shipping process.
Whether a cancellation can be accepted depends on the current status of the order at the time your request is reviewed.

3. How to Request an Order Cancellation

To request a cancellation, please contact our customer support team and provide the following information:

  • Order number;

  • Email address or phone number used when placing the order;

  • A brief explanation for the cancellation request, where applicable.

Once your request is received, we will review it and respond as soon as possible.

4. Orders That Have Entered the Shipping Process

If an order has already been dispatched or is in transit, it cannot be cancelled directly.
In such cases, you may submit a request in accordance with our Returns and Exchanges Policy after receiving the item and follow the instructions provided on that page.

5. Outcome of a Cancellation Request

  • If your cancellation request is approved, the order will be closed and any paid amount will be handled according to the applicable process;

  • If the request cannot be approved, we will notify you using the contact details you provided.

6. Policy Updates

We may revise this Order Cancellation Policy from time to time to reflect operational needs. Any updates will be published on the website and take effect from the date of publication.

7. Contact Information

If you have any questions regarding order cancellation or this policy, please contact us:

Address: 11595 CANDYTUFT CIR, FOUNTAIN VLY, CA 92708, United States
Telephone: +1 (213) 663-8856
Email address: team@toraliven.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Europe/London, GMT/BST)