Frequently Asked Questions

 

The following FAQ applies to the Toraliven (hereinafter referred to as “we” or “us”) online store and is intended to help you quickly understand common questions related to ordering, delivery, and after-sales services.

1. How do I place an order on the website?

You can browse products on our website, add selected items to your cart, and complete checkout by following the on-screen instructions. Once payment is completed, you will receive an order confirmation.

2. How long does it take to ship an order?

After order confirmation, orders are usually processed and prepared for shipment within 1–3 business days. Delivery times may vary depending on the delivery address and logistics arrangements.

3. What payment methods are accepted?

We accept the payment methods displayed on the checkout page, including common credit card options. Available methods may vary and are shown at checkout.

4. Can I cancel my order after placing it?

You may submit a cancellation request before the order enters the shipping process. Whether the order can be cancelled depends on its current processing status.

5. Can I return or exchange an item after receiving it?

You may request a return or exchange within the specified period after receiving your item. Please refer to our Returns and Exchanges Policy page for detailed conditions and procedures.

6. How long does it take to receive a refund?

If refund conditions are met, refunds are issued to the original payment method. Refunds are typically completed within 1–3 business days, depending on the processing time of the payment provider.

7. Where do you deliver?

We currently deliver within the United Kingdom only and do not offer delivery outside the UK at this time.

8. How can I track my order?

After placing an order, you will receive a confirmation email containing your order number. You may also visit the Order Tracking page on our website and enter the required details to check your order status.

9. What should I do if my item arrives damaged?

If you notice any damage or abnormalities upon delivery, please contact us as soon as possible and provide relevant details so we can assist you.

10. How can I contact customer support?

If you have any questions or need assistance, please contact us using the details below:

Address: 11595 CANDYTUFT CIR, FOUNTAIN VLY, CA 92708, United States
Telephone: +1 (213) 663-8856
Email address: team@toraliven.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Europe/London, GMT/BST)